Q: What Is the Monthly Charge for Using Relay?
A: $9.99/month (plus taxes) per Relay.
Q: Does Relay Offer International Service?
A: No. Relay service is only available within the U.S currently and will only function over cellular while in the US.
Q: Is Financing Available for Relay?
A: No. We do not offer financing for Relay purchases
Q: Can I Place My Relay Account on Hold When I'm Not Using It?
A: No. We do not have the ability to hold or pause service or billing.
Q: What Forms of Payment Are Accepted?
A: Relay accepts the following:
- American Express
- Discover credit and debit cards
- All other forms of payment including prepaid,/re-loadable credit cards or gift cards are NOT accepted at this time.
Q: Does Relay Have Coverage in Alaska and Hawaii?
A: Yes. However, we will not ship there.
Q: When do you charge my card for a Relay order?
A: Payment is attempted for in-stock Relays and accessories the day you place your order with us. If a Relay and/or accessory is on back order, payment will be attempted when the item is in stock. On that day, you'll be charged the price of the ordered items, taxes, and a non-refundable shipping fee.
Q: When do you charge my card for a Relay service?
A: On the day you activate a Relay, you’ll be charged your first monthly service charge (plus taxes and surcharges) to the credit card we have on file for your account. This amount will be prorated from the day you activate your Relay to your next scheduled bill cycle date.
Recurring Monthly Service Charges
On your scheduled bill cycle date each month, you will be billed for the active Relay(s) on your account.
Q: How Are Taxes Applied Towards Relay Service?
A: We apply taxes, surcharges, and government fees based on rates determined by federal, state, and local laws.
*Taxes, surcharges and government fees can vary from state to state, county to county and city to city. That being the case, we are unfortunately unable to offer an exhaustive list of all taxes, surcharges, and fees that may be included in a member’s monthly service bill.
Q: Can I Prepay for My Service?
A: No. Relay service must be paid on a monthly basis.
Q: Can I Decide on a Monthly Basis If I Want It to Be Activated for That Month?
A: Yes. You can cancel your Relay service by contacting the Relay support team to process a service cancellation. If you wish to re-use your Relays after cancelling service, simply reach out to the Relay support team and we will assist with re- activating your Relay