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Relay App & Device Features
Relay App & Device Features
Everything you need to about your Relay device, App, and their respective features!
+3
51 articles in this collection
Written by
Sean Rivers,
Christopher Morris,
Paul Humphreys
and 3 others
Can a Relay Be Used Internationally?
Answers whether or not Relay will work in locations such as Canada, Mexico, Europe, Africa, Asia, etc.
Written by
Christopher Hopkins
Updated over a week ago
Messaging FAQs
Answers to the most commonly asked questions regarding messaging with Relay
Written by
Christopher Hopkins
Updated over a week ago
Message Transcription for Direct Chats
Enable and review transcribed messages for Direct Chats (iOS ONLY)
Written by
Christopher Hopkins
Updated over a week ago
How to Add and Remove App Users and Admins on Your Relay Account
Written by
Keely Mullins
Updated over a week ago
Roles within the Relay App
What are the differences between an Account Owner/Admin and an Account User in the Relay app
Written by
Christopher Hopkins
Updated over a week ago
How to Accept an Invite to Join a Relay Account
Steps for joining a Relay account as a User after being invited.
Written by
Christopher Hopkins
Updated over a week ago
How to Increase the Frequency of Geofence pings
Learn how to adjust the how often your Relay will report whether or not it has entered or exited a Geofence
Written by
Christopher Hopkins
Updated over a week ago
Relay FAQs
Have questions about Relay's ability to work in Canada, bluetooth compatability, and other aspects of Relay, you've come to the right place.
Written by
Christopher Hopkins
Updated over a week ago
Relay App
Relay App Q&A
Have questions about the Relay App? Others have too! Check out this Q&A article here!
Written by
Paul Humphreys
Updated over a week ago
Location Tracking Q&A
Tracking GPS location? Have additional questions? See if they've been answered here!
Written by
Paul Humphreys
Updated over a week ago
Relay In-App Controls
Learn about the in-app controls for your Relay
Written by
Christopher Hopkins
Updated over a week ago
How to Talk with a Relay Using the Relay App
Sending a message is as simple as 1, 2, 3! Learn how to communicate with a Relay from the Relay App here.
Written by
Paul Humphreys
Updated over a week ago
How to Use Location Tracking
This article dives into how to use the location or GPS feature of Relay through the app.
Written by
Christopher Morris
Updated over a week ago
How to Enable Geofencing for Relay
Looking to add some geofences?! You've come to the right place.
Written by
Paul Humphreys
Updated over a week ago
How to Use the "Summon" feature
Learn how to place your Relay on your Direct Chat to ensure live communciation
Written by
Christopher Hopkins
Updated over a week ago
How to Use the "Ring My Relay" Feature
Learn how to an alert to your Relay and locate it when it's lost!
Written by
Christopher Hopkins
Updated over a week ago
How to Use and Enable "Do Not Disturb" Mode
Learn how to silence/mute your Relay to prevent it from being a disturbance at inopportune times
Written by
Christopher Hopkins
Updated over a week ago
How to Change the Name of a Relay App Profile
Written by
Christopher Morris
Updated over a week ago
How to Enable SOS and 911 Escalations
Learn how to enable SOS on a Relay with the instructions in this article here!
Written by
Christopher Hopkins
Updated over a week ago
How to Send and Resolve a Relay SOS Alert
Learn how to use the SOS feature on the Relay in this article!
Written by
Christopher Hopkins
Updated over a week ago
How to Change the Messaging Volume in the iOS Relay App
Written by
Sean Rivers
Updated over a week ago
Direct Chats
How to Use Direct Chats with the Relay App
Direct Chats - the new way to talk to other Relay members!
Written by
Paul Humphreys
Updated over a week ago
How to Remove a Virtual Relay (Profile or App User) from the account
Steps to erase an unwanted or unknown profile from your Relay app.
Written by
Christopher Morris
Updated over a week ago
Missed Messages on the Relay App
Learn more about Missed Messages on your Relay app!
Written by
Paul Humphreys
Updated over a week ago
Missed Messages on Relay Device
Seeing a blinking or flashing green light? That means there's a missed message! Learn all about it here.
Written by
Paul Humphreys
Updated over a week ago
Relay Device
Relay Device Q&A
You'll find General Questions and Answers about the Relay device here.
Written by
Paul Humphreys
Updated over a week ago
How to Send/Receive a Message Using Your Relay Device
Received a message from a Relay Device? Ready to send a message in return but unsure how? Learn more here!
Written by
Paul Humphreys
Updated over a week ago
How to Use the Relay Assistant
Never fear, Relay Assistant is here to help! Learn how to use Relay Assistant in this article!
Written by
Paul Humphreys
Updated over a week ago
How to Charge Your Relay
Been busy having fun using the Relay and need to charge the battery? Learn how to properly charge the battery and more.
Written by
Paul Humphreys
Updated over a week ago
How to Adjust the Speaker Volume on Relay
Low Volume? Turn up the volume! Too loud? Turn the volume down! Learn how to perform that here.
Written by
Paul Humphreys
Updated over a week ago
How to Confirm the IMEI of a Relay
Confirm the IMEI/MEID of a Relay with these guided instructions.
Written by
Sean Rivers
Updated over a week ago
How to Check the Battery Level on Your Relay
How do you know how much battery you have left on your Relay
Written by
Paul Humphreys
Updated over a week ago
How to Remove and Reinsert the SIM card
Become a pro at removing and reinserting the SIM card with these guided instructions!
Written by
Christopher Hopkins
Updated over a week ago
How to Provide the ICCID of the SIM Card
Provide the ICCID or SIM card number to the Support team by following these instructions!
Written by
Paul Humphreys
Updated over a week ago
How to Factory Reset Relay
Find out how to factory reset your Relay below with these steps!
Written by
Paul Humphreys
Updated over a week ago
Connectivity
How A Relay Operates
Get help if you’re having trouble connecting to the Relay server
Written by
Barbara Sharnak
Updated over a week ago
How to Forget a WiFi Network on Relay
Disconnect a Relay from a WiFi network with these easy steps!
Written by
Paul Humphreys
Updated over a week ago
Common Issues
"Not Connected to Relay Server"/"This Device Is Not Connected to a Network"
Learn more about “Not connected to Relay Server” / “This device is not connected to a Network” and why your Relay is offline.
Written by
Christopher Hopkins
Updated over a week ago
“No One in Your Group Is Online”
Tips on why you are hearing the “No One in Your Group is Online” message and what it means can be found here.
Written by
Christopher Hopkins
Updated over a week ago
Relay Is Not Working on WiFi
Relay is not working when connected to a WiFi network? Check out this article for troubleshooting steps!
Written by
Christopher Hopkins
Updated over a week ago
Relay Shows No Signs of Life
Is your Relay unresponsive when attempting to power it on, or showing no sign of life? If so, this article details how to get this resolved.
Written by
Christopher Hopkins
Updated over a week ago
No Audio from the Relay's Speaker
Not hearing any audio from your Relay when someone tries to send you a message? If so, see the steps below on how to resolve this issue!
Written by
Christopher Hopkins
Updated over a week ago
Relay Flashes White and Is Unresponsive
Seeing a flash of a white light and Relay is unresponsive? Learn more about what this could indicate and how to resolve the issue here!
Written by
Christopher Hopkins
Updated over a week ago
Relay Won't Show Fully Charged After Hours of Charging
This article provides information why a Relay doesn’t show it’s fully charged after hours of charging.
Written by
Christopher Hopkins
Updated over a week ago
No Sound Heard from Relays in the App
Not hearing any messages within the Relay App? Let’s check a few device settings!
Written by
Christopher Hopkins
Updated over a week ago
Relay Is Not Connecting to WiFi
This article highlights quick points to try and resolve any issues with connecting to a WiFi network!
Written by
Christopher Hopkins
Updated over a week ago
Group Chats
How to Use Everyone Group Chat
Wondering what the Everyone channel is for and how to use? Find out in this article!
Written by
Christopher Morris
Updated over a week ago
How to Add a New Group Chat to a Relay
Need to chat with 3+ people at once? Follow the steps here to create a new group chat!
Written by
Paul Humphreys
Updated over a week ago
How to Send a Group Chat Invitation to Another Account
Send an invitation to a Group Chat and start conversing! Learn how to send that invitation here.
Written by
Sean Rivers
Updated over a week ago
How to Manage Your Group Chats
Wanting to make some edits to the Chat Channels you’ve created? Manage them via these instructions here!
Written by
Paul Humphreys
Updated over a week ago
How to Accept a Group Chat Invitation to Another Account
Received an invitation to join a chat via URL? Accept it in order to chat with friends and family! Learn how in this article.
Written by
Sean Rivers
Updated over a week ago