Relay App & Device Features

Can a Relay Be Used Internationally?

Answers whether or not Relay will work in locations such as Canada, Mexico, Europe, Africa, Asia, etc.

Written by Christopher Hopkins
Updated over a week ago

How to Add and Remove App Users and Admins on Your Relay Account

Written by Paul Humphreys
Updated over a week ago

Roles within the Relay App

What are the differences between an Account Owner/Admin and an Account User in the Relay app

Written by Christopher Hopkins
Updated over a week ago

How to Increase the Frequency of Geofence pings

Learn how to adjust the how often your Relay will report whether or not it has entered or exited a Geofence

Written by Christopher Hopkins
Updated over a week ago

How to Accept an Invite to Join a Relay Account

Steps for joining a Relay account as a User after being invited.

Written by Christopher Hopkins
Updated over a week ago

Relay App

Relay App Q&A

Have questions about the Relay App? Others have too! Check out this Q&A article here!

Written by Paul Humphreys
Updated over a week ago

Location Tracking Q&A

Tracking GPS location? Have additional questions? See if they've been answered here!

Written by Paul Humphreys
Updated over a week ago

Relay In-App Controls

Learn about the in-app controls for your Relay

Written by Christopher Hopkins
Updated over a week ago

How to Talk with a Relay Using the Relay App

Sending a message is as simple as 1, 2, 3! Learn how to communicate with a Relay from the Relay App here.

Written by Paul Humphreys
Updated over a week ago

How to Use Location Tracking

This article dives into how to use the location or GPS feature of Relay through the app.

Written by Christopher Morris
Updated over a week ago

How to Enable Geofencing for Relay

Looking to add some geofences?! You've come to the right place.

Written by Paul Humphreys
Updated over a week ago

How to Use the "Summon" feature

Learn how to place your Relay on your Direct Chat to ensure live communciation

Written by Christopher Hopkins
Updated over a week ago

How to Use the "Ring My Relay" Feature

Learn how to an alert to your Relay and locate it when it's lost!

Written by Christopher Hopkins
Updated over a week ago

How to Use and Enable "Do Not Disturb" Mode

Learn how to silence your Relay to prevent it from being a disturbance at inopportune times

Written by Christopher Hopkins
Updated over a week ago

How to Change the Name of a Relay App Profile

Written by Christopher Morris
Updated over a week ago

How to Enable SOS on a Relay

Learn how to enable SOS on a Relay with the instructions in this article here!

Written by Paul Humphreys
Updated over a week ago

How to Send and Resolve a Relay SOS alert

Learn how to use the SOS feature on the Relay in this article!

Written by Paul Humphreys
Updated over a week ago

How to Change the Messaging Volume in the iOS Relay App

Written by Sean Rivers
Updated over a week ago

Direct Chats

How to Use Direct Chats

Direct Chats - the new way to talk to other Relay members!

Written by Paul Humphreys
Updated over a week ago

How to Remove a Virtual Relay (Profile or App User) from the account

Steps to erase an unwanted or unknown profile from your Relay app.

Written by Christopher Morris
Updated over a week ago

Missed Messages on the Relay App

Learn more about Missed Messages on your Relay app!

Written by Paul Humphreys
Updated over a week ago

Missed Messages on Relay Device

Seeing a blinking or flashing green light? That means there's a missed message! Learn all about it here.

Written by Paul Humphreys
Updated over a week ago

Relay Device

Relay Device Q&A

You'll find General Questions and Answers about the Relay device here.

Written by Paul Humphreys
Updated over a week ago

How to Send/Receive a Message Using Your Relay Device

Received a message from a Relay Device? Ready to send a message in return but unsure how? Learn more here!

Written by Paul Humphreys
Updated over a week ago

How to Use Relay Assistant

Never fear, Relay Assistant is here to help! Learn how to use Relay Assistant in this article!

Written by Paul Humphreys
Updated over a week ago

How to Charge Your Relay

Been busy having fun using the Relay and need to charge the battery? Learn how to properly charge the battery and more.

Written by Paul Humphreys
Updated over a week ago

How to Adjust the Speaker Volume on Relay

Low Volume? Turn up the volume! Too loud? Turn the volume down! Learn how to perform that here.

Written by Paul Humphreys
Updated over a week ago

How to Confirm the IMEI of a Relay

Confirm the IMEI/MEID of a Relay with these guided instructions.

Written by Sean Rivers
Updated over a week ago

How to Check the Battery Level on Your Relay

How do you know how much battery you have left on your Relay

Written by Paul Humphreys
Updated over a week ago

How to Remove and Reinsert the SIM card

Become a pro at removing and reinserting the SIM card with these guided instructions!

Written by Christopher Hopkins
Updated over a week ago

How to Provide the ICCID of the SIM Card

Provide the ICCID or SIM card number to the Support team by following these instructions!

Written by Paul Humphreys
Updated over a week ago

How to Factory Reset Relay

Find out how to factory reset your Relay below with these steps!

Written by Paul Humphreys
Updated over a week ago

How to Lock or Unlock Your Relay

Accidentally locked your Relay? Need to know how to unlock it? Learn more in this article!

Written by Paul Humphreys
Updated over a week ago

Connectivity

How A Relay Operates

Get help if you’re having trouble connecting to the Relay server

Written by Barbara Sharnak
Updated over a week ago

How to Disable 4G LTE Connectivity

A setting that can be changed for Relays on Sprint's network to improve indoor connectivity.

Written by Paul Humphreys
Updated over a week ago

How to Forget a WiFi Network on Relay

Disconnect a Relay from a WiFi network with these easy steps!

Written by Paul Humphreys
Updated over a week ago

Common Issues

"Not Connected to Relay Server"/"This Device Is Not Connected to a Network"

Learn more about “Not connected to Relay Server” / “This device is not connected to a Network” and why your Relay is offline.

Written by Christopher Hopkins
Updated over a week ago

“No One in Your Group Is Online”

Tips on why you are hearing the “No One in Your Group is Online” message and what it means can be found here.

Written by Christopher Hopkins
Updated over a week ago

Relay Is Not Working on WiFi

Relay is not working when connected to a WiFi network? Check out this article for troubleshooting steps!

Written by Christopher Hopkins
Updated over a week ago

Relay Shows No Signs of Life

Is your Relay unresponsive when attempting to power it on, or showing no sign of life? If so, this article details how to get this resolved.

Written by Christopher Hopkins
Updated over a week ago

No Audio from the Relay's Speaker

Not hearing any audio from your Relay when someone tries to send you a message? If so, see the steps below on how to resolve this issue!

Written by Christopher Hopkins
Updated over a week ago

Relay Flashes White and Is Unresponsive

Seeing a flash of a white light and Relay is unresponsive? Learn more about what this could indicate and how to resolve the issue here!

Written by Christopher Hopkins
Updated over a week ago

Relay Won't Show Fully Charged After Hours of Charging

This article provides information why a Relay doesn’t show it’s fully charged after hours of charging.

Written by Christopher Hopkins
Updated over a week ago

No Sound Heard from Relays in the App

Not hearing any messages within the Relay App? Let’s check a few device settings!

Written by Christopher Hopkins
Updated over a week ago

Relay Is Not Connecting to WiFi

This article highlights quick points to try and resolve any issues with connecting to a WiFi network!

Written by Christopher Hopkins
Updated over a week ago

Relay App Not Receiving Activity Notifications

Is your Relay App no longer receiving Activity Notifications? Read this article for some basic troubleshooting.

Written by Christopher Hopkins
Updated over a week ago

Group Chats

How to Use Everyone Group Chat

Wondering what the Everyone channel is for and how to use? Find out in this article!

Written by Christopher Morris
Updated over a week ago

How to Add a New Group Chat to a Relay

Need to chat with 3+ people at once? Follow the steps here to create a new group chat!

Written by Paul Humphreys
Updated over a week ago

How to Send a Group Chat Invitation to Another Account

Send an invitation to a Group Chat and start conversing! Learn how to send that invitation here.

Written by Sean Rivers
Updated over a week ago

How to Manage Your Group Chats

Wanting to make some edits to the Chat Channels you’ve created? Manage them via these instructions here!

Written by Paul Humphreys
Updated over a week ago

How to Accept a Group Chat Invitation to Another Account

Received an invitation to join a chat via URL? Accept it in order to chat with friends and family! Learn how in this article.

Written by Sean Rivers
Updated over a week ago