Ensuring that you and your Relay are both on the same chat channel is key to ensuring live communication between you and your Relay. The Summon feature now allows you to have more control over your Relay than ever before, so you can now be sure that you can communicate with your Relay when needed.

What does it do?

The summon feature grants you the ability to remotely place a Relay on your Direct Chat or any Group Chat or Channel that you have enabled for that device straight from your app. 


Where is it? 

The Summon feature for your specific chat can be found on the Direct Chat (Contact) of each Relay device and app user on your account just above the microphone icon. 

To place the Relay on a specific Group Chat or channel:

  • Tap the Settings tab at the top of the page 
  • Select Channels
  • Under Manage Channels, tap on "Change to" under the toggle next to the channel you which to switch your Relay to.

How does it work?

As one might surmise, this feature will pull a Relay or app user into your Direct Chat or another Group Chat/Channel of your choosing regardless of whatever chat or channel they're currently on.

If your Relay is offline, the option to "Summon" the Relay will not be available 

Selecting the "Summon" tab in a Direct Chat (Contact) will cause the "Summon" tab to display that it is "On Channel" meaning it is on your Direct Chat. 

If you are actively in the app when an individual migrates away from your chat after summoning it, the "Summon" button will still display as "On Channel" until the app is refreshed, which occurs when you tap the Settings tab at the top of the screen. If you have the app in the background when an individual leaves your chat, then "On Channel" will automatically switch back to "Summon" once the app is brought back to the forefront. 

If you wish to know what chat or channel an individual is on at any given time, that information will be visible under the name of the Direct Chat in the top left corner of the Direct Chat screen.


Why should you use It?

This feature is great if you happen to have a hard time having a live one on one conversation with your Relay, by negating the potential pitfalls of your child or Relay user not knowing how to change the channel on the Relay in order to communicate with you. 

You no longer have to worry about your messages being saved as Missed Messages, you can now have confidence that your messages are being played out loud for the Relay user to hear immediately.

Learn about a few other in-app controls for your Relay by viewing the following article - Relay In-App Controls.


Additional Notes

  • You can still Summon a Relay when an SOS is activated 
  • You can only Summon a Relay to a Group Chat or Channel that you have gave it access to
  • You can NOT Summon a Relay onto somone else's Direct Chat
  • You can still Summon a Relay while it's in Do Not Distrub mode

 

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