Welcome to your Relay App!

Note: Please check that your app is updated to the latest version before reading further.

The Relay App is designed to be the companion of the Relay device. It allows Account Owners to activate Relay(s), manage chats & channels, update Relay(s), learn about their Relay(s), or get help from our support team when you need it.

For those with an Account Admin or User roll, it will grant them the ability to communicate with the Relay(s) and other app users on the account, along with viewing location information for the Relay. See Roles within the Relay App to learn more about the differences between an Owner, Admin, and a User.

- Communication -

The Microphone icon, located in the bottom center section of the app, allows you to send and receive messages from other Relay users in both Direct Chats and Group Chats. You can tap on and hold the Microphone icon to initiate communication, and as you begin talking, the icon will pulse, indicating it is now using the microphone.

The Relay App is designed to receive real-time messages while it is OPEN if you are in the same chat at the time the message is received. When you leave the app, real-time messages will not be played out loud, but you will be notified that your Relay is attempting to contact you.

If your Relay is contacting you from your Direct Chat (what you named your app), then you will have the ability to play that message back once you open the app. This does not apply if you're contacted from a Group Chat.

- Communications -

There are two methods of communicating, or chatting, with the Relays or Relay app users on your account: Direct Chats and Group Chats. They are both viewable and selectable in the Communications list of your Relay app.

  • Direct Chat: These chats are created when you add new app users or Relays to your account and are used for 1:1 communication

  • Group Chats: These chats are how you can communicate with groups of 3 or more. The Everyone Group Chat is a group chat automatically created by our system for everyone on your account.

This list is organized with the Everyone Group Chat at the top, then all the Direct Chats listed alphabetically, and then followed by all the Group Chats you've created, also sorted alphabetically. You can change the chat in which your app will message by selecting the desired chat in this list.

Selecting the Message icon to the right of a Direct Chat's name will allow you to access the Message view of that Direct Chat, and from this Message view, you can:

  • Send a one-on-one message to the Relay or another app user
    (Note: you can message in a Direct Chat without entering this view as well by just selecting the Direct Chat name in the Communications list)

  • Listen to Missed Messages

  • Summon your Relay to the Direct Chat with your app

  • Alert your Relay to catch the users attention - Alert My Relay feature

  • Silence and lock down your Relay so that it doesn't become a disturbance by using Do Not Disturb
    (Note: only applicable for Owners or Admins on the account)

  • Manage User settings for the Relay device or app
    (Note: only applicable for Owners or Admins on the account)

To go back, swipe down from the bar at the top of the screen.

You can select the Summon icon to the right of a Group Chat's name will summon all the members of that group into the Group Chat for you to then start messaging.

As mentioned above, the Everyone Group Chat is the default Group Chat that allows all users on your account to communicate with one another. A unique feature of this chat is the ability to Force Users to Chat which automatically moves all Relays and Relay apps into this chat when someone in the chat starts talking. This ensures every message sent in this chat will be played real-time on a Relay device (unless the Relay device is in Do Not Disturb Mode). This can also be helpful for 2 parents trying to communicate with their children and wishing to keep the other parent updated at the same time. You can prevent this chat from forcibly switching your Relay unwantedly by selecting Groups from the app's home page, selecting "Everyone" and then scrolling down to the bottom of the next page to then toggle the "For Users to Chat" switch off.

If you're an Account Owner or Admin you can create new Group Chats, and add or edit members!

For details on how to use Direct Chats vs Group Chats and what each feature does check out this article: Chat Guide - How to Talk to Different People

Now that you're all set with communicating from your Relay app, click back to your home page and we'll review our Channels!

- Channels -

Exploring all of the different channels is right at your fingertips! (literally...) Are you Ready to Translate your speech to another language? Maybe you’re ready to hear a Daily Joke to bring laughter into your day... find a brief description of each channel here:

  • Translate channel: Want to learn Spanish? This channel has multiple languages to translate to and from!

  • Daily Joke: By pressing the talk button while on this channel, you’ll hear funny jokes!

  • Instant Chat channel: This channel is a temporary chat that instantly connects Relays on other accounts. All you have to do is bump the backs of Relays together! Since this is a temporary chat, when you leave the channel, it will reset.

  • Echo channel: This is a private playback channel that repeats anything you say back to you in a faster or slower tone!

  • Music channel: This channel plays music that has been locally stored onto the Relay. You can navigate through awesome tunes by pressing the talk button!

Note: Only Account Owners or Admins can assign access to Channels for Relays and Relay apps on the account.

We have covered the home page which focuses on our communication features & channels. Let's dive into location features next!

- Location Services -

View the current and past locations of the Relay via GPS location using Maps right from your device, and receive up-to-date notifications when your Relay leaves certain boundaries via Geofencing. Have peace of mind knowing where your Relays are located and how to find them!

Location Tracking

  1. From your Relay app's Home page, tap on Location

  2. Tap on a specific Relay device you wish to track from the All Devices tab or by searching the name of the Relay by selecting the magnifying glass icon

After selecting the individual Relay, you'll see the detailed address information of the latest locations - How to Use Location Tracking.

From here, you can:

  • Manually refresh the data, by swiping down on the Location History list, to receive/view the most recent GPS location

  • Automatically receive an updated address once every 60 seconds while viewing the Location History tab

  • Transfer the GPS location to an available app in Android/iO, that prompts directions to locate the Relay by tapping on the provided address

FYI: By default, Location is automatically 'disabled'. To take full advantage of Tracking Location, ensure an Account Owner or Admin has enabled the feature.

Geofencing

Found your Relay(s)?! Awesome! Now let's create a Geofenced area so that you know when your Relay(s) have entered ( or exited) certain locations such as school, home, or the park.

Only Account Owners and Admins can create or remove Geofences.

From your Relay app's home screen, tap on Settings, and then select Geofences in the Location section of the next page. From here, you'll want to select the option to Add a new Geofence (this option is only available for Account Owners and Admins).

  1. Tap on the search bar and input the address you would like the Geofence boundary to be centered around
    (OR Use your fingers to maneuver the location pin to the desired location on the map)

  2. Use the slider bar to adjust the Radius of your boundary to anywhere from 50 to 200 meters and tap Save new Geofence.

  3. Create a name for your Geofence and hit Finish

You'll then be taken back to the Geofences page where you can view active areas or create new areas. If you select an active Geofence area, you'll then see a magenta trashcan button on the next page which allows you to delete a Geofence area. Once created, you'll also be able to see the geofenced area(s) on the map on the Location page.

FYI: The Relay pings its location every 10 minutes so it can take up to that amount of time for you to be notified when a Relay has entered (exited) a set boundary. Once a Relay enters a Geofenced area the map will not show exactly where in the boundary the Relay is located. The Geofence you create will be also be created for all Relays listed on the account.

You can learn more about Geofencing in the following article: How to Enable Geofencing for Relay

Now that we've covered chats, channels, and location features, what other helpful items are in the app?

- News & Updates -

Accessed via the News & Updates selection in the Relay app's Home page, this section allows you to stay up-to-date with Relay's latest releases, helpful tips to use Relay, and additional feature releases that could be coming soon!

As new updates are pushed, there will be a magenta dot over the News & Updates open on the app's Home page. If we roll out a new feature, we'll let you know here!

- Relay App Settings -

Once you select Settings from your Relay app's home page, you can view the various setting for your own Relay app profile.

Quick description of each section under 'Settings':

  • Relay SOS Callback Number: This allows you to set up the 911 SOS contact feature

  • Channels: Lists current chats & channels you have enabled on your Relay app

  • Change Name: Rename your Relay app!

  • Send Diagnostics: Upload diagnostics to a Support Team Member

  • Geofences: Use this option to create or remove geofences

  • Notification Settings: Includes 'Channel Activity' for your Everyone Group Chat (toggle smart notifications 'on' to stay notified after 60 seconds of inactivity) and Device Activity

  • Audio Settings - Decide if you would like the app to announce what channel it is on as you change channels

  • Activate a Relay - Follow these prompts to activate more than one Relay to your account
    (This only shows For Account Owners and Admins)

  • Invite a User: Allows you to invite someone to your account as an Admin or User
    (This only shows For Account Owners and Admins)

  • Sign out - Sign out of your Relay account.

  • Show Device Guide: Receive a quick synopsis of the buttons on the Relay device and how to communicate which showed after you first activated your Relay

  • Referrals - Learn more about our Referral program and share your link to gain awesome Relay swag!

  • Relay Lessons: Take a walk-through tour on how to use certain features in the Relay app such as Communication Basics or Device Management

  • About - Contains Privacy Policy information as well as Children's Privacy Policy

FYI: To exit the 'Settings' page, tap on the Back Arrow located in the upper-left corner of your screen.

- Relay Device Settings -

In addition to communicating with other Relays and Relay apps on your account, your Relay app can be used to edit settings for your Relay(s), as long as you are an Account Owner or Admin.

  1. From the app's Home screen, select Devices

  2. Tap on the desired Relay Device

Here's a shot of what device settings there are with additional details below!

  • Location: Toggle this off/on for GPS Tracking

  • Relay SOS - When enabled, allows the Relay's user to send an SOS alert to an Account Owner's email and send an app notification banner to every Relays App user on the account

  • High Frequency Location Updates - Increase how often the Relay reports whether or not it's in a Geofence area from every 10 minutes to every 5 minutes

  • Do Not Disturb: Remotely enabled the do not Disturb mode for the Relay

  • Channels: Manage channels being used and switch your Relay to a channel of your choosing

  • WiFi Network: Change the WiFi network and view the status of the WiFi signal strength

  • Cell Network: Understand cell coverage and signal strength in your area

Scroll through this list for more:

  • Change Name: Spruce up your Relay with its own name!

  • Send Diagnostics: The Support Team will ask for diagnostics if you are experiencing any issues!

  • About Device: View details about the Relay device such as its color, model, software version, and more!

  • Check for Updates - See if your Relay has a new software version! Keep your Relay updated to ensure new features work properly.

Also, in the top right-hand corner, you'll see the "?" Icon, and selecting this will connect you to our Relay Support Team! Simply start a new conversation with the support team, access an ongoing conversation, or review your past conversations. Our support is asynchronous in that you can chat in real-time in the app, come back and pick up from the app, or pick up via email.

Still have questions? Ask Support!

Need help with your Relay?
Chat with our support agents online or within your Relay app once you've created an account.

In the App, tap on the question mark in the upper right corner of the screen. Or, sign in here using an internet browser.

  • Once signed in, a widget will appear with a friendly greeting. Here's where you can begin a conversation with us.

  • Our widget will also contain information such as 'System Status', Helpful Articles, and more!

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