When an order fails there are many possible reasons. Failed orders are automatically closed and cancelled. There is no way for a user or Relay Support to repair and/or revive the order.


  1. Retry Order - If the order resulted in error, the best course of action is to place the order again.

  2. Check with Bank - If the order continues to fail, please check with your bank or try an alternative payment method.

Still have questions? Ask Support!

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