1. Ensure your device is on the specific chat that a member is attempting to message you on. 
  2. Enable notifications for the Relay app within the settings of your smartphone. 
  3. Uninstall then reinstall the Relay app on your phone, ensure to grant access to the requested permissions upon opening the app after re-installation. 

Still have questions? Ask Support!

Need help with your Relay?
Chat with our support agents online or within your Relay app once you've created an account.

In the App, tap on the question mark in the upper right corner of the screen. Or, sign in here using an internet browser. 

  • Once signed in, a widget will appear with a friendly greeting. Here's where you can begin a conversation with us.
  • Our widget will also contain information such as 'System Status', Helpful Articles, and more! 
Did this answer your question?