After performing a recent update, the Relay App may be stuck on the activation screen. In order to solve this issue, let’s try to perform the steps below.


  1. Tap on the "⋮" icon
    (located in the top right corner)
  2. Tap Sign out
  3. Sign back into your Relay account

FYI: Simply logging out and logging back in could easily resolve your issue; however, if this does not resolve the issue, please try deleting and reinstalling the app.

Still have questions? Ask Support!

Need help with your Relay?
Chat with our support agents online or within your Relay app once you've created an account.

In the App, tap on the question mark in the upper right corner of the screen. Or, sign in here using an internet browser. 

  • Once signed in, a widget will appear with a friendly greeting. Here's where you can begin a conversation with us.
  • Our widget will also contain information such as 'System Status', Helpful Articles, and more! 

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