Once the Relay is fully charged it will cease charging causing the Relay's battery to drop by 1-3% and then eventually charge back up to 100%; this is by design. 

The cycle can repeat while the Relay is on the charger for extended periods of time (your Relay is reaching a full charge)

If the Relay is showing full charged, but the app is not, please log out of the app and back in and see if the issue persist.  

If the App is stuck reading a specific percentage, please log out of the app and back in and see if the issue persists. 

Still have questions? Ask Support!

Need help with your Relay?
Chat with our support agents online or within your Relay app once you've created an account.

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