Relay App General Common Questions:

Q: Does Relay have roaming capabilities?

A: Yes! While we cannot guarantee the strength of the network while roaming, we would be happy to work with you to identify any issues with coverage in your area.
Note: If you run into coverage issue, please contact support.

Q: Will Relay firmware updates download over WiFi?

A:  Yes, the Relay will perform firmware (device version) updates over either WiFi or cellular data connections.

Q:  What does it mean if a Relay is "offline"?

A: The Relay is either powered off or doesn't not have a solid data connection (WiFi or cellular) in order to communicate with our Relay servers.  This can also be when the Relay has not been used and has not reached out to communicate for an extended period.

Q: Can the Relay Application Run in the Background consistently?

A: At this time, the Relay App will run in the background for 60 seconds only (if enabled in the App Settings). Running applications in the background can cause significant battery drainage. We are now working on a new feature in order to resolve this on upcoming app updates! 

Q: Can multiple devices run the Relay App at the same time?

A: Yes, you can add the Relay app onto multiple devices. To achieve this, you will need to use the same login for each device. 

Q: Will the Relay Device Get a Response That the App Is Not Online When Sending a Message?

A: Yes. This will only occur when the Relay app is "offline" and the only other member in the Group Chat. The message will say "No One in your Group is Online." 

FYI: This only applies to Group Chats at this time. For Direct Chats, this does not apply, as you'll be able to have messages sent and stored as a "missed message" on the device. To playback that missed message in the Direct Chat, check out these articles for further instructions! 

Missed Messages on Relay Device and Missed Messages on the Relay App 

Q: Can the Relay App be installed on a Desktop or Laptop?

A: At this time, Relay App is only offered through iOS and Android. Due to the design and features of Relay, we are not currently exploring this option. 

Q: Can the Relay App Receive Notifications When Contacted by a Relay?

A: Yes.  Ensure both Relay and the Relay App are up to date in order to receive such notifications. 

Did this answer your question?