This capability is only accesible to Owners and Admins on an account. Account Users will not have access to this function.


  1. Open the Relay App to begin!

  2. Under the Direct Chat list, tap on the Relay device you wish to rename 

  3. Tap on the Settings icon at the top of the screen 

  4. Scroll down and tap on Change Name

  5. Review the Warning message and tap Continue

  6. Enter a name you'd like to use

  7. Tap Save

Now you're all done! 

Additional Notes

  • How to Change the Name of a Relay App Profile

  • Changing a Relay's name will clear its message history

  • Names must be between 3 & 32 characters. 

  • Must contain letters, numbers and spaces. 

  • At this time special characters are NOT allowed. 

Did this answer your question?