What is an IMEI/MEID? It is a unique numerical identifier for every device. This number helps to differentiate each device from one another. The IMEI/MEID helps support locate your Relay in our systems. Support may even ask for this in certain circumstances.
Locate the IMEI/MEID of your Relay in two easy ways! 

Steps:

  1. Sign into your account using a web browser
  2. Click on the Relay tab
  3. Scroll to the Relay you wish to locate IMEI/MEID for
  4. Locate the line titled “Relay Information”
     (This IMEI/MEID is also identified as a Device ID and is the 15 digit number listed here)

Haven’t Activated your Relay yet? That’s okay!

The second option for locating the IMEI/MEID, can be verified by looking on the sticker attached to the back of the Relay device itself OR looking at the sticker located on the side of the box the Relay unit came in! 

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