Each SIM card is internationally identified by its integrated circuit card identifier (ICCID). ICCIDs are stored in the SIM cards and are also printed on the back of the SIM card itself. The number is up to 22 digits long!

From the SIM card

  1. Power off your Relay

  2. Insert a small paper clip into the hole on the side of your Relay to eject the SIM card tray
    (Note: the SIM card tray is on the side of the Relay near the headset jack port, opposite of the Power and Volume buttons)

  3. Pull the SIM card tray out

  4. Remove the SIM card from the tray

  5. Provide the numbers from the top and bottom rows on the SIM card in your Help Ticket

  6. Insert the tray back into your Relay ensuring to place it back on the tray with the gold contacts facing up

  7. Power on your Relay

From the Relay app

Note: Only Account Owners or Admins are able to access this information from the app

  1. Open the Relay app

  2. Tap on Devices

  3. Tap on the Relay in question

  4. On the next screen, scroll down and select About Device

  5. The ICCID number will be listed next to ICCID

Please note the tray is fragile.

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