Connecting your Relay to a WiFi network can help provide extended coverage, especially indoors. This article details the steps to connect your Relay to a WiFi network!

This capability is only accesible to Owners and Admins on an account. Account Users will not have access to this function.


  1. Start by opening the Relay app
  2. Under the Direct Chat list, tap on the Relay device
  3. Tap on the Settings tab at the top of the screen 
  4. Tap on WiFi 
  5. Tap on the name of the WiFi network
  6. Type in the password for the WiFi network
  7. Tap Connect

Additional Notes

  • The Relay needs to be online (have a solid data connection) to be able to connect to a new WiFi network
  • Relay is unable to connect to the following networks: Guest WiFi accounts requiring a password or acceptance of terms and conditions (Captive Portal Networks), hidden networks, and networks using a 5 GHz frequency. 

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