Turning Relay ON: 

  1. Press and hold the Power button for 5 seconds.

Turning Relay OFF:

  1. Press and hold the Power button for 5 seconds.

Reboot/Restart the Relay:

  1. Press and hold the Power AND Push & Talk buttons together simultaneously for 5 seconds.

Additional Notes: 

  • As the Relay device turns on, the Relay will vibrate. After about 12 seconds, the LED ring will spin a white light going clockwise for around a minute. 
  • As the Relay device turns off, the Relay will announce it is powering down and will vibrate. The same LED ring will spin a white light going clockwise for around a minute. 
  • If a Relay is powered and has a charge of 25% or higher while plugged into the charger it will power itself back on.
  • As the battery depletes, a red LED ring will appear around the center Push & Talk button on the Relay. Relay App will also send notifications of the battery life. If the battery gets critically low, Relay will automatically turn off. 
  • Rebooting/Restarting may be also be referred by a Support Agent as "Power-cycling the device" 

Still have questions? Ask Support! 

Still have questions? Ask Support!

Need help with your Relay?
Chat with our support agents online or within your Relay app once you've created an account.

In the App, tap on the question mark in the upper right corner of the screen. Or, sign in here using an internet browser. 

  • Once signed in, a widget will appear with a friendly greeting. Here's where you can begin a conversation with us.
  • Our widget will also contain information such as 'System Status', Helpful Articles, and more! 

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