How does Relay work?

Please see our video explanation.

How do I add a second Relay to my account if I already have one?

You can activate other Relays via the Relay app.

If I get multiple Relays, how do I know which is which?

Each Relay is given a unique, auto-generated name. The Relay will speak its name when you press the channel button. These names are also listed in the Relay app.

Can I get a three pack and have each one be a different color?

Yes, you can mix-and-match any of our five available colors in each pack.

How do I activate Relay?

You can activate Relay via the Relay app on your smartphone. The app is available on Android and iOS. For activation and setup instructions, see Set Up Relay.

How do I pair Relay with my smartphone?

Relay connects to your smartphone via the Relay app; no other pairing is required. If you wish to have other smartphone users communicate with your Relay, you'll need to invite them to your account.

Can I pair my Relay via Bluetooth?

No, a Relay cannot connect to another bluetooth capable device. Bluetooth on a Relay device is only available during activation, it is not needed for activation nor is it accessible after a Relay has been activated

Can multiple phones connect to a single Relay using the Relay app?

Yes, please see Can Multiple Phones Connect to a Single Relay Using the Relay App? for more info.

Where can I buy Relay?

You will be able to purchase Relays from Relaygo.com, Amazon.com, Target.com, or in select Target retail stores.

Do Relays have phone numbers?

No, Relays do not have phone numbers.

How many Relays can I have on my account?

You can have up to 10 Relays on one account.

What type of accessories are available?

Relay accessories can be found here.

How many channels can I have on each Relay?

You can have as many chats as you see fit for the Relay to communicate with.

How do I charge my Relay?

Quick charge magnetic cables will ship with each Relay. We purposely avoided using a charging port to make Relay more durable - without a port, the chance of water, dirt, or sand damage to the charging port is eliminated. For more info, see How to Charge Relay.

Will it work outside of the USA?

At this time, Relay will not work in Canada or Mexico. It will only work in the United States.

Will Relay work when on a cruise?

No. Due to the Relay being in open water there would not be a cell signal for the Relay to connect to. The Relay can connect to WiFi for service, but  it cannot connect to "Guest" WiFi accounts requiring a password or acceptance of terms and conditions (Captive Portal Networks) which most cruise liners rely on to provide WiFi to their guest.

Can I give a Relay to someone as a gift?

Yes, you can give someone a Relay as a gift. They can activate it with the Relay app on their smartphone and create a new account during the activation process.

How Long is the Relay battery life?

Relay has a unique battery that was designed specifically to the shape and size of Relay. This battery typically lasts for 1-2 days before it needs to be recharged depending on usage and coverage.

How does the GPS tracking capability work with Relay?

The GPS tracking capability works by providing you with the most recent location in the Relay app upon request. The Geofencing feature also allows one to be automatically notified when a Relay leaves or enters an area that on has set in the app.

Can Relay contact 911 Emergency Services?

No, Relay cannot contact 911 or phone numbers, but it can send SOS alerts to the app users on the account in the case of an emergency.

See more Questions & Answers.

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