Ready to get started using your Relay? Awesome! These steps below will get you through activation by using WiFi. Not in a WiFi area? No problem, you can also activate over a Cell Network connection with the option to Skip activation over WiFi.
Open the Relay app
Sign in to a current account or create a new account
(If you’re creating a new account, you’ll be asked for your name, email address, a password, a phone number, and billing information)
Follow the on-screen steps to power on your Relay
In the Relay app, tap on Next
Tap on the Relay Device you wish to activate
Tap on Connect to WiFi
Tap on your WiFi network’s name
Enter the WiFi network’s password and tap Connect
(Note: You can check the box by Show Password to see what you’re typing)
On the Relay, press the Talk button 3 times to get the activation code
In the Relay app, tap on the boxes and enter the activation code
Tap Next and follow the on-screen steps to complete the activation
Having Issues Activating your Relay?
Try reviewing the following article for helpful tips on how to get your new Relay up and running - Errors/Issues with Activation.
Have you purchased items from RelayGo.com? Turns out, you may already have an account with us! Use this login information during the activation process!
Each Relay would need to be activated separately as the Relay App doesn’t allow for multiple activations done at a single time.
Be advised, the Terms & Conditions will no longer show after activating your first Relay.
By default, the Relay is likely to be on an earlier device version than our current device version. Ensure to update your Relay to take advantage of the fun new features. Learn more about updating your Relay in this article: How to Force an Update to the Relay.
Now that you've activated your Relay, and
you're ready to begin, click below to our Quick Start Guide
to learn more on Relay and its functionality!
Still have questions? Ask Support!
Need help with your Relay?
Chat with our support agents online or within your Relay app once you've created an account.
In the App, tap on the question mark in the upper right corner of the screen. Or, sign in here using an internet browser.
Once signed in, a widget will appear with a friendly greeting. Here's where you can begin a conversation with us.
Our widget will also contain information such as 'System Status', Helpful Articles, and more!