What's needed?

  • Relay
  • SIM card
  • SIM card removal tool (can be a paperclip or the post of an earring)


  1. Turn off your Relay
  2. Insert the SIM removal tool into the hole on the side of your Relay to eject the SIM card tray-- Note: the SIM card tray is on the side of the Relay near the headset jack port, opposite of the Power and Volume buttons
  3. Pull the SIM card tray out
  4. Remove the SIM card from the tray
  5. Provide the numbers from the top two rows on the SIM card in your Help Ticket
  6. Place the SIM card back on the tray with with the gold contacts facing up
  7. Insert the tray back into your Relay
  8. Turn Relay On

Additional Notes

  • If you do not have a SIM removal tool, feel free to use a safety pin or a thin paperclip. 
  • Please note the tray is fragile

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