Apps Relays and Accessories

Questions on how to use your Relay App, or Relay device? Want to learn more on our accessories? Check out our documents here.

Christopher Hopkins avatar Paul Humphreys avatar Barbara Sharnak avatar +3
28 articles in this collection
Written by Christopher Hopkins, Paul Humphreys, Barbara Sharnak and 3 others
How-to

How to Talk with a Relay Using the Relay App

Sending a message is as simple as 1, 2, 3! Learn how to communicate with a Relay from the Relay App here.
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Check the Battery Level on Your Relay

How do you know how much battery you have left on your Relay
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Adjust the Speaker Volume on Relay

Low Volume? Turn up the volume! Too loud? Turn the volume down! Learn how to perform that here.
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Use Location Tracking

This article dives into how to use the location or GPS feature of Relay through the app.
Christopher Morris avatar
Written by Christopher Morris
Updated over a week ago

How to Disable 4G LTE Connectivity

Operating with Relay’s CDMA carrier and need to improve cellular connectivity? Find out how to disable 4G LTE on your Relay here!
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Send/Receive a Message Using Your Relay Device

Received a message from a Relay Device? Ready to send a message in return but unsure how? Learn more here!
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Charge Your Relay

Been busy having fun using the Relay and need to charge the battery? Learn how to properly charge the battery and more.
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Remove and Reinsert the SIM card

Become a pro at removing and reinserting the SIM card with these guided instructions!
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

How to Lock or Unlock Your Relay

Accidentally locked your Relay? Need to know how to unlock it? Learn more in this article!
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Factory Reset Relay

Find out how to factory reset your Relay below with these steps!
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Forget a WiFi Network on Relay

Disconnect a Relay from a WiFi network with these easy steps!
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Confirm the IMEI/MEID of a Relay

Confirm the IMEI/MEID of a Relay with these guided instructions.
Sean Rivers avatar
Written by Sean Rivers
Updated over a week ago

How to Provide the ICCID of the SIM Card

Provide the ICCID or SIM card number to the Support team by following these instructions!
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago
Common Issues

Relay Shows No Signs of Life

Is your Relay unresponsive when attempting to power it on, or showing no sign of life? If so, this article details how to get this resolved.
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

"Not Connected to Relay Server"/"This Device Is Not Connected to a Network"

Learn more about “Not connected to Relay Server” / “This device is not connected to a Network” in this article!
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

“No One in Your Group Is Online”

Tips on why you are hearing the “No One in Your Group is Online” message and what it means can be found here.
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

Relay Is Not Working on WiFi

Relay is not working when connected to a WiFi network? Check out this article for troubleshooting steps!
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

No Audio from Relay

Not hearing any audio from your Relay when someone tries to send you a message? If so, see the steps below on how to resolve this issue!
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

Relay Flashes White and Is Unresponsive

Seeing a flash of a white light and Relay is unresponsive? Learn more about what this could indicate and how to resolve the issue here!
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

Relay Won't Show Fully Charged After Hours of Charging

This article provides information why a Relay doesn’t show it’s fully charged after hours of charging.
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

No Sound Heard from Relays in the App

Not hearing any messages within the Relay App? Let’s check a few device settings!
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

Relay Is Not Connecting to WiFi

This article highlights quick points to try and resolve any issues with connecting to a WiFi network!
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

Channel Alerts Not Being Sent

Sending a Channel Alert and not receiving the notification? Check out this article for quick guide on resolving this issue.
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

Relay App Not Receiving Channel Alerts/Activity Notifications

Is your Relay App no longer receiving Channel Alerts or Activity Notifications? Read this article for some basic troubleshooting.
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago