Apps Relays and Accessories

Questions on how to use your Relay App, or Relay device? Want to learn more on our accessories? Check out our documents here.

Christopher Hopkins avatar Paul Humphreys avatar Barbara Sharnak avatar +2
26 articles in this collection
Written by Christopher Hopkins, Paul Humphreys, Barbara Sharnak and 2 others
How-to

How to Talk with a Relay Using the Relay App

How to communicate with other Relays using the Relay app
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Check the Battery Level on Your Relay

How do you know how much battery you have left on your Relay
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Adjust the Speaker Volume on Relay

How do I turn the volume up or down on my Relay
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Use Location Tracking

This article dives into how to use the location or GPS feature of Relay through the app.
Christopher Morris avatar
Written by Christopher Morris
Updated over a week ago

How to Disable 4G LTE Connectivity

Disabling 4G LTE on the Relay can be used to fix some cellular connectivity issues.
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Send/Receive a Message Using Your Relay Device

How to send and receive a message on your Relay device
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Charge Your Relay

Things to know about properly charging the Relay
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Remove and Reinsert the SIM card

Steps for removing and reinserting the SIM card
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

How to Lock or Unlock Your Relay

How do I lock or unlock my Relay?
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Factory Reset Relay

Sometimes the best way to fix an issue is to set the Relay back to its Factory default settings. This article details the steps to reset.
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Forget a WiFi Network on Relay

How to disconnect a Relay from a WiFi network
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago

How to Confirm the IMEI/MEID of a Relay

Sometimes support will need to ask you to supply the IMEI/MEID of the Relay. This article details the steps to take.
Sean Rivers avatar
Written by Sean Rivers
Updated over a week ago

How to Provide the ICCID of the SIM Card

How to provide the ICCID or SIM card number to the Support team
Paul Humphreys avatar
Written by Paul Humphreys
Updated over a week ago
Common Issues

Relay Shows No Signs of Life

Solution to resolving the issue of a Relay showing no signs of life or is unresponsive when attempting to power it on
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

"Not Connected to Relay Server"/"This Device Is Not Connected to a Network"

Solution for resolving the issue of a Relay not being able to connect to a network
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated this week

“No One in Your Group Is Online”

Solution to resolving connectivity issues when your Relay is connected to a Google WiFi network
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

Relay Is Not Working on WiFi

Steps to take if the Relay is not working when connected to a WiFi network
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

No Audio from Relay

Solution to resolving the issue of no sound coming from a Relay
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

Relay Flashes White and is Unresponsive

Provides assistance with unlocking your Relay
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

Relay Won't Show Fully Charged After Hours of Charging

Provides information on why a Relay
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

No Sound Heard from Relays in the App

Solution to the issue of not being able to hear messages in the Relay app
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

Relay Is Not Connecting to WiFi

Solution to resolving issues with connecting to a WiFi network
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago

Channel Alerts not being Sent

Solution to resolving the issue of alert notifications not being sent to the Relay app
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated this week

Relay App Not Receiving Channel Alerts/Activity Notifications

Solution to resolving the issue of not receiving notifications/alrres on the Relay app
Christopher Hopkins avatar
Written by Christopher Hopkins
Updated over a week ago