Steps for turning Relay 'ON':

  1. Press and hold the 'Power' button for 5 seconds.

Additional Notes

  • As it turns on, the Relay will vibrate
  • After about 12 seconds, the LED ring will spin a white light going clockwise for around a minute. This indicates that Relay is powering on
  • When Relay is ready to use, the LED ring will spin in a rainbow sequence of colors.


Steps for turning Relay 'OFF':

  1. Press and hold the 'Power' button for 5 seconds.

Additional Notes

  • When turning off, Relay will announce it's powering down, spin the white LED ring counter-clockwise, and vibrate
  • As the battery depletes, a red LED ring will appear around the center Push & Talk button on the Relay. Relay App will also send notifications of the battery life.
  • If the battery gets critically low, Relay will automatically turn off. 


Steps to 'Reboot/Restart' the Relay:

  1. Press and hold the 'Power' and 'Push & Talk' buttons simultaneously for 5 seconds.

Additional Notes

  • Rebooting/Restarting may be also be referred by a Support Agent as "Power-cycling the device" 

Still have questions? Ask Support! 

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Can't sign in? Send an email to support@relaygo.com to get help and answers from our support agents.

Get help within the Relay App!
Tap on the question mark in the upper right corner of the App. This starts a conversation with a support agent, and keeps the conversation going!  

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