Since Relay uses both cell coverage and a WiFi connection, it can help assist with activation if you do not currently have a strong data connection.

Steps:

  1. Power Relay 'ON' - ensuring you are inside a WiFi covered area.
  2. Open the Relay app on your device. 
  3. Tap the 'Menu icon' (three horizontal lines in the upper left corner of screen).
  4. Scroll down to 'Settings'.
  5. Under 'Settings', tap on '+ Activate a Relay'.
  6. Tap on 'Next' after reading Activation STEP 1,
  7. On Activation STEP 2, underneath Get Activation Code, locate and tap on 'ACTIVATE OVER WIFI'.
  8. Select a 'Relay Device' to activate. 
  9. Tap on the available 'WiFi network' you wish to connect to. 

Additional Notes: 

  • WiFi networks that require acceptance of 'Terms and Conditions' are NOT available for use. 
  • If you run into any issues with the connection, please proceed back and make sure the Relay has not only saved the network but connected.

 

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